TL;DR: Partnier’s support team has evolved from a single person into a dedicated team of 7 who actively support your game launches at every stage. Get clear plan recommendations, full activation of included benefits, and complimentary 1:1 sessions for training, campaign checkups, and launch-ready execution.
Have questions? Book a chat with our support team.
“What made Partnier especially helpful was the level of immediate support they provided. Anytime I had a question about the platform, it was easy to reach out to their agents who responded to our queries usually within the same 24-hour period or would immediately be able to direct us to the resources necessary.” Darian Vorlick, Uncapped Games
“I’ll always shout out Keymailer in everything I do. Best account that I’ve ever signed up for” @ItsMrBiggles, Creator
A direct feedback loop
Great platforms are built on tight feedback loops, and our support team is the hub that connects real campaign experience to product and service improvements.
We regularly gather feedback from both sides of the marketplace, publishers & Influencers with our support team being where feedback gets captured and turned into action.
Our team uses a mix of informal conversations and structured, quantitative surveys, which directly inform product decisions, service improvements, and how we guide campaigns. We may not publish results like these with numbers or preference league tables, because those results are predictably shaped by selection bias and incentives.
We don’t normally publish numbers or rankings because even when surveys seek to be impartial, there are selection biases (who decides to reply) and response biases (respondents hope to benefit by voting positively).
“The Partnier team supported us closely … kept in touch with us, adapted to our pace and needs, and guided us by suggesting steps to take. Many times they exceeded our expectations.” Pietro, G.U.F.O.Games
Instead, we’d rather let results and client experiences speak for themselves, which is why you’ll see testimonials throughout this article alongside the practical ways our support team helps teams run better campaigns.
If you’re hungry for more data, watch this space! We’ll be sharing broader benchmarks in an upcoming article.
What service can you expect from Partnier?
Partnier actively supports multiple teams from independent developers to AAA publishers. That flexibility is a strength, but it also creates a common problem: knowing what matters most for your game right now.
That’s why our support division has scaled over the past two years, from a one-person operation to a dedicated team of seven.
The result is straightforward: you get more time back, fewer mistakes, and better-documented outcomes from the campaigns you run.
And with creators receiving support consistently within 1 day – unmatched by any other large platform – influencers see the same great support as publishers and promoters.
Better campaign outcomes with data results
The difference between “support” and “service” is context. Your support team does not just give generic answers from a crib sheet, they help you connect the dots in between:
- Your genre and audience expectations
- Your market position and competitors
- Your key selling points (KSPs) and the messaging that best reflects them
- Your key performance indicators (KPIs) and the actions inside Partnier that most directly influence them
“I like that keymailer offers me new keys that are relevant to what I currently play. that’s pretty dope!” @SchaesPlace, Creator
That feeds directly into the practical parts of your campaign:
- How your listing reads to Influencers
- Which messages are emphasized
- What incentives make sense
- Where you might be under-selling what makes the game special
In short: the goal is to make sure what you meant to communicate is what Influencers actually understand when they see your campaign.
“Thanks Partnier for its work. I was able to reach out to a mass of influencers and the press, which helped boost our launch and get featured in “Popular Upcoming” games on Steam! And a special thanks to our support team for always staying in touch and helping with every question!” Denis, BAROV INTERACTIVE
Proactive support
A strong service level is not only just reactive, but proactive too.
When there is an opportunity that fits your catalog, you should not have to find it by chance. If you have a strategy title and a relevant Steam beat is coming up like, Steam Strategy Fest, your support team should be the person who flags it early and helps you get ready.
“That’s exactly what I needed. Thank you very much … Support like this is priceless.” Greinosaur, Creator
That proactive support typically looks like:
- A heads-up of relevant upcoming opportunities
- Clear guidance on what to prepare (assets, positioning, timing)
- A “sanity check” on the plan before you commit any spend
The value is simple: fewer missed opportunities, and a cleaner plan when you do decide to push.
Picking the right plan or boost for your budget
Partnier supports teams at very different stages:
- “We are preparing a demo and need playtesting”
- “We are announcing soon and need broad discovery”
- “We are launching and need scale + reporting”
- “We are live and need consistent, repeatable marketing”
- “We have a catalog and want always-on amplification”
Because there are multiple ways to achieve similar outcomes, it is easy to:
- Over-buy features you do not need yet, or
- Under-buy the one lever that would actually move the needle
“Keymailer has been amazing for my gaming experience… thank you!” @LoneWolfMethod, Creator
Your support team’s job here is to help you maximize ROI, not your invoice.
That means recommending the right mix of:
- Subscription level vs. one-off ad. boosts
- Organic-first programs vs. paid layers
- Focused milestones vs. always-on activity
If you tell us your constraints (budget, timeline, goals), we provide clear recommendations and next steps.
“Partnier has worked really well for us. We’ve had excellent reports, and our colleagues were especially pleased with the playtesting features. I’m also truly grateful for the way you and your team are always looking out for us: inviting us to offers, opportunities, and making sure we’re included in everything. It really makes a difference.” Virginia Calvo, SelectaPlay
The “included benefits” problem
Many teams miss value simply because they do not realize what is already available to them.
The support team is also about adoption: ensuring you are using the benefits that make campaigns perform better, such as:
- Press & Creator Programs motivate influencers and press to engage with your game during the build-up to launch
- Playtesting is perfect for seeking initial feedback from a group of curated testers without the hassle of manual coordination.
- Influencer Scouting is a focused outreach support service that helps you discover influencers outside your existing contacts and beyond the Keymailer network
- Influencer outreach let’s you search & send your game directly to influencer’s inbox
- Game.page landing pages for trackable clicks and clean call-to-action and traffic flow
- Giftingbot for smoother distribution and fewer manual steps
- EventPromo for important sales beats like Steam Themed event sales or seasonal sales on Steam, Xbox, Switch and Playstation
This is often the fastest win: no new spend, just better use of what you have.
Complimentary 1:1 calls: training and strategy consultation
Every Partnier client should feel confident before they press “go live”. That is why we offer 1:1 sessions designed to remove friction and reduce mistakes.
Thanks so much for providing a platform for creators and devs to link together <3” @OH_WOVH, Creator
Training Session (1:1)
Use this when you want to get fully comfortable with the platform and ensure your setup is solid.
What you get:
- A guided walkthrough of core workflows and best practices
- Help navigating features, documentation, and training resources
- Practical recommendations based on your current milestone
Campaign Checkup (Pre-flight)
Use this right before a campaign goes live.
What you get:
- An expert review of settings, assets, and configuration
- Mistake prevention (the stuff that costs results when missed)
- Optimization tips aligned to your goals
Strategy Consultation (1:1)
Use this earlier in development, when you want a clearer marketing plan leading into launch.
Common topics we cover:
- Demo promotion strategy (including playtests and access rewards)
- Community, social, event promo planning
- Organic vs paid Influencer marketing balance
- Campaign timeline planning (often 2–3 months pre-launch and beyond)
- Occasional market observations relevant to your genre
“Partnier has been immensely helpful to us so far, and I’m also impressed with the fast and top-quality support received. Thank you very much! We really appreciate it!” Alex Graciano, Shinyuden
What this means for you
When our support team scales, service becomes more consistent and more proactive.
We can assure you:
- Better guidance
- Cleaner execution
- Faster support
- More value captured from the tools you already have
If you are planning a beat soon (demo, reveal, festival, launch, or a major update), that is the perfect time to talk.
“Since it worked out well and your support was pretty damn awesome, I’ll obviously keep recommending and using keymailer for all future game releases I come across.” Marco, Toukana Interactive
FAQs
Do I need a big budget to get help from our support team?
No. Partnier supports teams at every level. The purpose of our support team is to help you choose the right approach for your stage and constraints, not to push you into a bigger package.
What is the difference between a Training Session and a Campaign Checkup?
Training helps you learn the platform and workflows. The Campaign Checkup is a pre-flight review right before launch to confirm settings, assets, and configuration are aligned and optimized.
When should I book a Strategy Consultation?
When you are still shaping your plan: demo beats, timeline, channel mix, organic vs paid, and how to build momentum 2–3 months before launch and beyond.
Will my support team tell me about relevant event promos?
Yes, that is part of the proactive value: flagging relevant opportunities (like Steam event promos) early enough for you to prepare and get the best outcome.
Where do I book these calls?
You can book via the HELP page or the booking link in UPGRADES, or email [email protected] and we will schedule you in.
Talk to Us
Get a customized recommendation for your next milestone (and a quick walkthrough if you want one).
- Demo: Book a short 1:1
Partnier unifies the full spectrum of modern game publishing, from playtesting to creator programs, press, events, and live service marketing under one roof.